Accounts created through OTPIQ’s embedded signup are configured with the correct currency automatically. Most issues appear when you reuse a WhatsApp account that was created elsewhere or linked to another provider.
Quick reference
| Error | Typical cause | Fix |
|---|---|---|
| Wrong currency | WABA billing currency is not AUD | Change currency to AUD in Meta, or create a new account via embedded signup |
| Payment method / currency mismatch | Card or billing already set on the WABA with a different currency | Remove payment methods in Meta, or create a new account |
| WABA not found | Rare Meta-side issue | Contact OTPIQ support |
Wrong currency
What you see
Meta reports that the WhatsApp account has the wrong currency (or a currency mismatch during connection).What it means
Every WhatsApp Business account connected to OTPIQ must use AUD (Australian dollars) as its billing currency. OTPIQ routes WhatsApp billing through Meta’s infrastructure in a way that requires this setting. If you created the account through OTPIQ’s embedded signup, AUD is applied for you. If the account was created earlier, linked to another BSP (Business Solution Provider), or set up manually in Meta, the currency may still be something else.Check your currency
Open WhatsApp account settings in Meta
Go to WhatsApp account settings in Meta Business Suite.
Select your WhatsApp account
Choose the WhatsApp Business account you are trying to connect to OTPIQ.
How to fix it
- You can change the currency
- Currency cannot be changed
Update the currency to AUD in WhatsApp account settings, then try connecting again from the OTPIQ Dashboard.
Payment method already set (currency mismatch)
What you see
What it means
This WhatsApp Business account (WABA) already has billing configured in Meta with a payment method and a currency that does not match what OTPIQ needs (AUD). That usually happens when:- The account is still connected to another third-party WhatsApp provider, or was connected before and billing was left in place
- Someone added a credit card to the WABA directly in the Meta Business dashboard
How to fix it
- Remove existing payment methods
- Create a new WhatsApp account
Open WhatsApp account settings
Go to WhatsApp account settings.
Reconnect in OTPIQ
Return to the OTPIQ Dashboard and run embedded signup again.
If the account is still tied to another provider, disconnect it there first when possible, then remove payment methods in Meta before reconnecting to OTPIQ.
WABA not found
What you see
What it means
Meta could not find the WhatsApp Business account ID used during the connection flow. This is uncommon and usually points to a temporary or internal issue on Meta’s side, or a mismatch between the account Meta returns during signup and what OTPIQ expects to link. This is not something you can reliably fix from the Meta dashboard alone.How to fix it
Retry once
Wait a few minutes, then try connecting again. Clear your browser cache or use a private window if signup behaves oddly.
Contact OTPIQ support
If the error persists, email info@otpiq.com with:
- The full error message (including the WABA ID)
- The email on your Meta Business account
- When the error occurred (date and time)